Our security requirements have been updated to require a minimum of 5 challenge questions. If you have less than 5 challenge questions, please sign in to your account in a web browser either on your phone or a computer (NOT in the mobile app) and update your challenge questions. Failing to update your challenge questions will cause your mobile app sign in to fail. When signing in with an internet browser, if you have less than 5 questions, you will be directed to update your challenge questions. To review your challenge questions, go to "Member Options" (left side menu 2nd section) then "Challenge Questions". Additionally, the minimum length for the answer to a challenge question is 4 characters, and you cannot use the same answer for more than one question. If you have any questions or problems updating your challenge questions, please call 877-581-8651 during normal business hours.